Tikona — Harassing to pay wrongly charged full and final settlement amount

Address:	Vadodara, Gujarat, 390019
Website:	www.Tikona.in

Tikona Digital Networks has wrongly sent me a Full and final settlement amount of Rs 1042 and is trying to threaten me for paying the same through various people claiming to be Advocates.

I had applied for disconnection of my Tikona Connection with ID [protected] on 11th August 2015. Accordingly i got a mail from Tikona on 13th August 2015 that my connection will be disconnected and that i will be charged only till my last Usage date. However Tikona did not complete the disconnection process on time and i had repeatedly reminded them for disconnection both through e-mails and calls at their customer care number

However my mails were just replied with the automated Response and no action was initiated. Even at their Customer Care number, executives kept on saying that my disconnection request is under process and that i will be charged only till my last usage date of 16th August 2015.

Finally my Tikona connection was disconnected in September last week and i submitted all the Tikona Hardware, receipt of which is available with me.

According to my calculations, for the 9 extra days i used Tikona services, on pro rata basis i was expecting to be charged Rs 243.59 after deducting previous month's carry forward balance of Rs 12.91. But Tikona wrongly charged me till the date of disconnection and sent me a bill of Rs 1042. I wrote to their customer care about the mistake, but never received any response from their side. Their customer care number is not reachable to me and i get a recorded message that their representatives will call me back. But i did not receive any call either

This shows that Tikona is willingly trying to ignore my communications and trying to force me to pay the wrongly amount.

I request you to get the issue resolved and confirm me the correct Full and final settlement amount so as to enable me to release the payments ASAP.

Please note i have copies of all the emails sent to Tikona along with their automated response for the same. And i will use the same as proof in case Tikona goes ahead with Legal proceedings