[Resolved]  Tikona — Harassment against Disconnection request

Address:

Gurgaon, Haryana

Hi,

This is Mayure Gupta and I got this new Tikona Broadband connection installed on 11th April'14 with Tikona broadband User ID [protected]. Post installation, I have started facing connectivity issues in the first month itself and raised a complaint with TT no - TT no. 1-[protected]. Connection started working but within few days same issue came and everyday there was non connectivity issue, hence I decided to remove this connection and raised request for disconnection with Service Request Number 1-[protected] (16th June'14). Later I got a call too from their team for resolving the problem but I clearly mentioned that I dont want to use their services and need disconnection. Their team started calling my alternate mobile number (belongs to my sister) and started harrasing her by calling every other day. Moreover they have also send Bill for the month of June-July, whereas I have already paid for the three months in advance.

Now when again I have called their customer care[protected], they are saying that disconnection will take another 45 days and I have to pay for this period. This is really against all laws where a company is compelling to use their services forcefully and this is a REAL HARRASMENT where they are even asking to pay forcefully.

I would request to consider this case on a very serious note because we being Indian citizen have the right of freedom and no one can forcefully ask us to use their product/Services.

Your quick action would be highly appreciated.

Regards,
Mayure Gupta
Mob - [protected]
Tikona User ID - [protected]