Tikona — Complaining about cheating by charging my account for unused services by moving my internet connection out of safe custody without any notice. | |||||
My internet connection have been moved out is safe custody without any prior notice. When I asked Tikona Selfcare to put my connection again in safe custody, they asked me to pay 194. After i made the payment they replied after 10 days asking to pay 746.6 more to put it in safe custody. And even after complaining for so many times (4-5 times) no body have responded and have looked into the resolution. I have kept below mails - 1) [protected]@tikona.in 2) [protected]@tikona.in Even after more than 10 days i have not seen any reply from Tikona. It seems like they have started cheating and harrasing, the customers. And looking onto their reaction it seems like this need to be posted on Social networking sites like Facebook. Thanks, Deepak Was this information helpful? | |||||
|
Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 10 Comments | |||||
Comments
My subscriber id is [protected].
No one have contacted me on my mail, I hope so some one is looking into my complaint.
Today i did received one more system generated mail for the payment. Despite so many mails to higher authority nobody have cared to look into the issue.
If tikona do not looks into consumer complaints then why tikona have redressal cell.
Today i did received one more system generated mail for the payment. Despite so many mails to higher authority nobody have cared to look into the issue.
If tikona do not looks into consumer complaints then why tikona have redressal cell.
Dear Deepak,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB1522 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB1522 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Deepak,
This is a gentle reminder to follow-up on your concern listed on Feb 13, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKFB1522 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Feb 13, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKFB1522 in the subject line.
Regards,
Tikona Care
Appellate Authority,
which Telecom Consumers Complaint Redressal Regulation says that with out giving proper service, Service provider can loot the money?
I understand now since you got the payment you trying to rule.
I do not want to waist any more time with you, untill Validity period i will use, if it is not allowed then further i will take this to media & to consumer court with the Screen shots & mail communications from the day 1 i have sent.
then you will know the impact of common man.
which Telecom Consumers Complaint Redressal Regulation says that with out giving proper service, Service provider can loot the money?
I understand now since you got the payment you trying to rule.
I do not want to waist any more time with you, untill Validity period i will use, if it is not allowed then further i will take this to media & to consumer court with the Screen shots & mail communications from the day 1 i have sent.
then you will know the impact of common man.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB0712 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care