[Resolved] Tikona — I am not getting service and not even refund | |||||
While taking connection i was told to have 4 mbps but most of time i am getting less than 0.8 mbps. I am raising this request from last 15 days but system close request saying we have corrected this issue and issue is not resolved. I am asking for refund from last 5 days but every senior customer care executive is saying "sir give me 30 mins i will rectify this issue. From last 5 days i am following but not getting any response from tikona team neither i am getting proper service nor i am getting refund and customer care executive is not responding properly and not able to resolve the problem. I want full refund because i have already spend more than 20 hours calling customer care and not getting any proper response. Thanks Harshit gandhi Was this information helpful? | |||||
Jun 14, 2018 Complaint marked as Resolved Company exective has tried a lot and unable to solve the speed issue I was getting .001 MBPS. Finally I gave up. No point in wasting time with this company. Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 06, 2016 Tikona Digital Networks Customer Care's response "Dear Subscriber, Greetings from Tikona. We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKSEP05313 to your case. Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in Regards, Tikona Care" Verified Support Sep 07, 2016 Tikona Digital Networks Customer Care's response "Dear Subscriber, Greetings from Tikona. This is a gentle reminder to follow-up on your concern listed on Sep 4, 2016. Request you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSEP05313 in the subject line. Regards, Tikona Care" Verified Support Sep 08, 2016 Tikona Digital Networks Customer Care's response "Dear Subscriber, Greetings from Tikona. We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line. Regards, Tikona Care" | |||||
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