[Resolved]  Tikona — Illegal Extortion ...Bills after disconnection

Address:

Mumbai City, Maharashtra, 400059

Tikona broadband Cust Id [protected], Account no.[protected] :

1.I placed disconnection request on 25/05/2015.My billing cycle was 15May to 14 June. Despite several mails they did not collect their modem
but I stopped using their services before 14 June 2015 and dropped several mails to collect their modem.
I got a mail on 28 June 2015 that my connection is terminated.
After several calls and mails finally some shiv kumar collected the equipments in july.
After few months I again got email saying "
Date:-27/10/2015
Dear PIYUSH GUPTA,
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request..."

How the hell I started getting such email and bills when my connection was already terminated.

Now almost afer 1 year I am getting calls that I will be arrested by police if I dont pay Rs 1538.

Height of extorsion and insanity.

I have all emails as proof and I am preparing case to fight them legally.
Often we leave such morons to avoid troubles but this gives them strength to execute such crimes.
So lets fight them and tell them that India is changing.

For any assistance please drop a mail to "[protected]@yahoo.co.in"
I will help you out as and when possible.

Proof Of point 1.
Email Written to "[protected]@tikona.in"

Email-1
Date:- 23/5/2015
Sub:-Very poor speed
ID-[protected]
My spped has become very very poor.
I am fed up with your services.
Most of time pages even dont load.

Will you help or should i disconnect ??

Email 2-

Date:-25/5/2015
Sub:-Disconnection of [protected]
My customer id is [protected].
I am fed up with your services.Even after repeated reminders your service remains pathetic.
I am forced to take decision to get rid of your worst services.

I have paid bill til[protected].
Note that I do not want to continue with your services from[protected] .Hence this is last month of your service.
Terminate my connection from 14th June else I will not pay any further bills.
I will not be responsible if you do not disconnect and any data is used after[protected].

Piyush Gupta

Email-3

Date 11/06/2015
Re: Regarding your Tikona connection- [protected]

I have told 100 times that I don't want your services.
I have placed disconnection request before 15 days.
now if you don't disconnect then I will not pay a single rupee.
And if you send any further bills I will sue you.
Piyush

Email4-
Date:-18/6/2015
Subject:-Regarding disconnection
On Thursday, 18 June 2015 2:17 PM, Piyush Gupta wrote:
User id [protected]
I had place disconnection request on in last week of may 2015.
I had clearly mentioned that I do not want to use your worst services in any condition.
I was told that it will be disconnected in 2 weeks but unfortunately it was not done even after sending many mails.
I received a bill for next month whereas I had stopped using internet on night of 14 june which is last day of billing cycle.
Now if you do not reply then I will file a case against you for fraud and mental harassment and you will regret this negligence and irresponsible behavior.
Piyush

Email5
Date 26/06/2015

Subject:-TIKONA COMPLAINT
Hi,
I was using tikona broadband with customer I'd [protected]. I placed request for disconnection on 28 may because of their worst services.
I have sent more than 10 mails to them and their appellate authority.
But they are not disconnecting and sending me bill even when I am not using their service.
I swear I will never use tikona in my life again. worst services ever seen.
They are doing extreme mental harassment and not listening.Just waisting my time.
Hope you will help in resolution.
Thanks!
Piyush

Email-6
Date:-20/09/2015
Subject:-[protected]
Customer id-[protected]
I had already disconnected from your service few months back.Your setup(cable connecter etc) were also collected by your agent.
I dont understand why i am getting bills.

Stop billing otherwise i will complaint to Trai aginst you.

Thanks!
Piyush

[protected][protected][protected]-
Email-1
Date 28/06/2015
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. PIYUSH GUPTA,

We hereby confirm that services for your Account No.[protected] having User ID [protected] has been terminated

We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.

Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.

If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.

In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.

Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

Your registered address according to our records is as below.

Name - PIYUSH GUPTA
Address - FLAT NO.2/12 BLOSSOM CO-OP HOUSING SOCIETY MILITARY ROAD MAROL NEAR BY 7 HILLS HOSPITAL ANDHERI EAST,
7 HILLS HOSPITAL.,
400059
MUMBAI

In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on [protected]@tikona.in within 48 hours along with your User ID and registered mobile no.

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist you.

Regards,
Customer Care
Tikona Digital Networks

Email -2

Date:-27/10/2015
Dear PIYUSH GUPTA,
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off.
Please note that a penalty of Rs.1500/- will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. Pratiksha /Shiv Kumar Gupta at [protected] to return the CPE/Modem & other Accessories.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed.
Service disconnections shall be completed and your account shall be closed on receipt of CPE/Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
[protected][protected][protected]
Lets punish these criminals