Tikona — Internet disconnectivity and False Commitments

Myself Anand Kamble is using internet connection of Tikona Digital Networks and these guys have comitted me 2 mbps speed but unfortunately i have to wark hard even to login and even to browse because of their poor speed. From 6th june this problem has become more worse and continously i am calling to their customer care but every time they just tell me to reconnect the lan cable and tell me that my problem will get resolved in 24 hours or sometimes 48 hours but the problem remains same and i dont get any connectivity. In between i got connectivity for 2-3 days but for the rest of the days i don't get any connectivity. Tomorrow on 30 june i again called to tikona customer and there ececutive told me that there advance team will resolve my issue in 2 hours and they will give me a callback but nor my issue has resolved and even i didn't got any call regarding my issue. Today i have called them again and told that my issue has not resolved but every time they just keep on telling me to reconnect my lan cable only. I asked them to talk with their senior but they told me that their senior is busy, so i said that i will wait but after few minutes they just disconnected my call. And they did it twice. I can't explain how much i have suferred mentally and how much my work has suffered because of their negligence and false commitments as I am an IT professional, so i rely heavily on internet. My name is Anand Kamble, mobile no: [protected] and my tikona customer id is [protected].