[Resolved]  Tikona Internet — Internet service provider

Address:New Delhi, Delhi, 110062

I have taken Tikona 4MBPS plan and paid 3 months advance. Post first 15 days the internet was seldom even 1 Mbps. When complained to customer care the reply was always that the link is down the connection would be back soon. Soon in few days the connection totally started disconnecting not even tikona login page was loading. Now when I call the customer care they don't answer my call. An E-mail for deactivation is followed by numerous calls for support but nothing is done for improving the connection. When I called the customer care and they finally picked up they answered that my speed has been brought down to 512 Kbps due to usage limit but my speed is not even 10 Kbps.
Was this information helpful?
No (0)
Yes (0)
Aug 25, 2016
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2016
Tikona Digital Networks Customer Care's response
Dear Mr. Bobade,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.
Complaint comments 

Comments

Dear Rutwik,

Greetings from Tikona.

Please be assured that your concern listed June 17, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5781
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information