Tikona — internet is not working since many days

Address:New Delhi, Delhi

I made a payment of 4900/- & taken tikona connection almost a week back, company sales executive Ram Kumar from Uttam Nagar office has committed us that the moment we transfer the payment same moment internet will start working, but this has been 7 days its not working & customer care team & sales team are really bokus. I would like to advise to all kindly never use trikona.
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Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY2243 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed May 26, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Still no changes in condition, no action has been taken, no engineer's visit till date. Connection is not working and i don't think so you guys are taking any action . i would like to request you pls refund my money asap.

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