Tikona Internet Service — Issue regarding cancellation request and billing!!

Address:	411027
Website:	www.tikona.in

Dear team,

My tikona user id is [protected] and i had submitted my disconnection request on 20th march however even after 2 months they were generating bill yet even i am not using their network. After sending multiple mails to '[protected]@tikona.In' and after even repeating the same thing again and again, still i am getting so many calls for restarting tikona service and also getting so many reminders and calls for billing for the service which i have never used and already request was raised for cancellation. Almost 3 months back i had started facing issues while using tikona service and after multiple technician visited, i decided to cancel the connection and i have raised request for cancellation. Even though i have explained the exact reason looks like there is a huge gap in communication and management where the information are not passing properly and due to which i am still getting so many calls and reminders for my billing. Can you please see my case properly and rectify it because i am frustrated now in explaining the same story to your every customer care executives because what i am talking to 1 customer representative looks like it is not getting logged properly and that time the representative is giving me 200% surety to resolve my problem however again and again i should say that almost i have received more than 100 calls and i have explained the same story and same issue to everybody.

Please look my issue on a very serious note.