Tikona Internet Service Provider — Pathetic Service From tikona | |||
Hi, I am suffering from fluctuating speed in internet connection last 4 days. After several calls to tikona customer care i have been assured that my connection will be better in some specific time, which had never happened. please find the attachment for the current speed. Please find the ticket number as 1-[protected], which was raised yesterday. And i was assured that every thing will be fine by today 2:00 PM. Not sure what to do, where to go. Regards, Plaban Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
My Contact: [protected]
How should i be assured, becoz last 4 times i am getting same assurance. But No result.
Since last 8 days following up with the tikona customer care.
But i am getting false commitment all the time. (You can go and check the call recordings.)
At least tikona guys should let me know the actual situation.
i spoke to 4 different guys from tikona. Every body committed something which never happened.
This sort of false commitment is very frustrating.
Regards,
Plaban
Since last 8 days following up with the tikona customer care.
But i am getting false commitment all the time. (You can go and check the call recordings.)
At least tikona guys should let me know the actual situation.
i spoke to 4 different guys from tikona. Every body committed something which never happened.
This sort of false commitment is very frustrating.
Regards,
Plaban
After giving so much of complain also, i have not received a single call from Tikona side.
And i felt that there no mechanism in Tikona to escalate your complain.
Nothing... Kuch ho jaye call the customer care..
They are specially trained to tackle the customers with false commitments.
I believe they also don't care about the which ever forum you do the complain.
God knows when they are going to respond in my case.
Regards,
Plaban
Mob:[protected]
And i felt that there no mechanism in Tikona to escalate your complain.
Nothing... Kuch ho jaye call the customer care..
They are specially trained to tackle the customers with false commitments.
I believe they also don't care about the which ever forum you do the complain.
God knows when they are going to respond in my case.
Regards,
Plaban
Mob:[protected]
After giving so much of complain also, I have not received a single call from Tikona side.
And here in writing they are saying please be assured your problem will be resolved. How come man????
Is this the way you treat your customer ???
And I felt that there no mechanism in Tikona to escalate your complain.
Nothing... Kuch ho jaye call the customer care..
They are specially trained to tackle the customers with false commitments.
I believe they also don't care about the which ever forum you do the complain.
God knows when they are going to respond in my case.
Regards,
Plaban
Mob:[protected]
And here in writing they are saying please be assured your problem will be resolved. How come man????
Is this the way you treat your customer ???
And I felt that there no mechanism in Tikona to escalate your complain.
Nothing... Kuch ho jaye call the customer care..
They are specially trained to tackle the customers with false commitments.
I believe they also don't care about the which ever forum you do the complain.
God knows when they are going to respond in my case.
Regards,
Plaban
Mob:[protected]
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL2719 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care