[Resolved]  Tikona — Internet speed issue

Address:	250001
Website:	Tikona Digital Network

Hello ICCF,

I'm Darshan Singh Khalsa from Meerut India and I want to complaint about the company Tikona Digital Network that I've choose there internet service on 1 Jan 2016 my internet plan was 80GB internet per month and 4mbps downloading speed and the uploading speed is 512 kbps, It worked fine upto 5-6 days but after that it started making problem during the night time. I complained about that issue but it wasn't resolved and they are ignoring my issue since 6 jan 2016 they are not paying any attention on my issue they are doing just a formality by sending the technical man to resolve but it's still the same.

The problem occurs only during night time the internet speed get slow upto 512 kbps but as a mentioned above I was having 4 mbps speed plan. I discussed it with customer care many times but they only say that we are working on your issue your back end is having problem we are fixing that since one month. They must be having a record of my complaints during this month.

Then I contacted their meerut team head Mr. Mukesh Sir he said that the face of the Network Tower of Tikona is not towards your home I said okay when will you resolve it he said we will fix it tomorrow then I called him next day he said I'm sending the man but none of them came that day. Then I tried his phone many time but he was continuously ignoring my phone calls now it's over 20 days he is not responding to my issue. He said the real problem is that we have to adjust the face of the tower towards your home but they are not doing that. Tikona meerut team is making too much late to adjust a little problem they just have to adjust their tower position towards my home but they are not doing that instead of ignoring my issue.

They are just making fool and saying that sir we will resolve it fast but it still same I'm not receiving the 4 mbps speed or a constant speed as per as my chosen plan speed. Right now I'm receiving just a 512kbps-1.5mbps speed.

I'm sending you the screenshots of speed which I'm receiving during last few days and you can also see the dates in the screenshots.

So at the end I just want to say that please help me. I'm very much feed up with this and I want this to be resolve fast.

Kindly, respond to my request and so that they resolve this issue asap.

Expecting a good reply from your side,
Thanks,
Regards,
Darshan Singh Khalsa