[Resolved] Tikona — Irregular amount reflected in bill | |||
I see that I am getting more bill amount than the my bill plan Query1 : It was requested to Tikona to waive off sum of Rupees 200 on the bill because of technical problems and got confirmation that the amount will be waived off. I see it is not done. It is getting carried over to every next bill Query2: Late amount fee shows Rs 100. And we have not delayed the bill payment. Even this should be deducted from the bill which is got in April. The bill shows Previous dues: 1165.45( From this Rs.200 is waived off because of Technical problems in Internet and the bill paid is Rs 915 As per customer care guidance). Then why again same amount is reflecting in the bill as Previous dues? Current Bill amount shows Rs.833 . including late fees. Why this? Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Krishnappa N,
Greetings from Tikona.
With regards to your concern, we confirm that applicable waiver of Rs. 100 has been processed and also we have received amount of Rs.984.16 against your account.
We confirm that there are no dues pending on your account.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that applicable waiver of Rs. 100 has been processed and also we have received amount of Rs.984.16 against your account.
We confirm that there are no dues pending on your account.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Apr 20, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care