[Resolved]  Tikona — Low speed and not connection issue

Address:	411013
Website:	www.tikona.in

I have taken tikona internet connection 2 month back (User id: [protected]), since last one month i am facing low speed issue. I am getting only 300-400kbps speed against my 4mbps plan. I raised complaint/issue several times but i receive the same answer saying my issue recorded & working on that but there is no improvement in speed.
I paid rs. 1980/- for three month in advance in return of that i am facing such problems.
Tikona service person visited my place 4-5 times, but they are also helpless. They only said i will never get 4mbps speed not even 1mbps. They mentioned several technical issues which i am not much familiar, such as e. G. 1. So many users on single receiver (Area wise) 2. The speed distribution is dynamic so the more user’s access the net in that area the net speed get down 3. Main receiver is very old and not able to handle the increased user load 4. Packet data was reduced and so on.

But the tikona service/customer care do not accept their problem and are not fixing the issue. So i just requested them to refund my money and take away their modem, but still they are not accepting my request. You can refer the below mail for my complaint along with snaps showing low speed.