[Resolved] Tikona — Low speed and not connection issue | |||||
I have taken tikona internet connection 2 month back (User id: [protected]), since last one month i am facing low speed issue. I am getting only 300-400kbps speed against my 4mbps plan. I raised complaint/issue several times but i receive the same answer saying my issue recorded & working on that but there is no improvement in speed. I paid rs. 1980/- for three month in advance in return of that i am facing such problems. Tikona service person visited my place 4-5 times, but they are also helpless. They only said i will never get 4mbps speed not even 1mbps. They mentioned several technical issues which i am not much familiar, such as e. G. 1. So many users on single receiver (Area wise) 2. The speed distribution is dynamic so the more user’s access the net in that area the net speed get down 3. Main receiver is very old and not able to handle the increased user load 4. Packet data was reduced and so on. But the tikona service/customer care do not accept their problem and are not fixing the issue. So i just requested them to refund my money and take away their modem, but still they are not accepting my request. You can refer the below mail for my complaint along with snaps showing low speed. Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 12, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Mahajan, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. Regards, Tikona Care Verified Support Oct 24, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Mahajan, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
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