[Resolved]  Tikona — Mental Harassment by tikona after Disconnection

Address:

Pune, Maharashtra

I was a User of tikona internet service at Vadgaon Bk, Pune. My user id is was [protected], Due to Bad Internet Connectivity and poor customer service I requested for disconnection of my services. I returned the wires and device back to tikona in a proper working condition. Tikona disconnected my service with a mail dated 17th feb 2015 of Full and final settlement amount for my Bill Account no.[protected] which I needed to pay. The amount was Rs. 208.62/-. Which I paid and got a transaction ID ([protected]TPC[protected] on 13th march 2015 as it was last day for payment of my remaining amount. Few days later I got a call at 9:37 am ( [protected] and [protected]) from a lawyer ( Mr. Mohammad - ) from Delhi court saying that the call is in regards to Non payment of Tikona Bill which is approx. Rs. 1800/- for which company is taking legal action on you. The way the person was talking was as if he was asking Ransom money . I was telling him politely that my full and final settlement amount for my bill is Rs. 208.63/- and have paid it, but the person was not in a position to listen and answer in a proper way, saying that ‘ If I don’t pay u will get a legal notice and legal action will be taken ‘. After this incidence I called tikona customer care twice and still calling them every odd day but no one is answering my Call and im not able to cross the automated answering machine, Atleast a return call was expected from tikona to give a justification on the issue. This shows unethical and unprofessional behavior from tikona people and company and is a sheer Mental Harassment by tikona. Kindly look into the matter and provide me with an answer as early as possible. Thanks and regards, Bhavik U