Tikona — My account is not being closed and I am getting calls for outstanding amount

Address:Ahmedabad, Gujarat

Dear Sir, my account id is: [protected] I was using advance rental tikona account and I have paid all my bills till 14th April and before a new billing cycle starts on 15th April, I have requested to close my account multiple times via Emails and calls. However your team doesn't terminate my account and they are charging me for the plan which I am not using anymore. I am getting multiple calls and emails to pay the outstanding amount where as there is no outstanding amount on my account. This is very annoying and disgusting. I am feeling mental torture by this continuous punching with incorrect data. Please help.
Was this information helpful?
No (0)
Yes (0)
Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Saurabh,

Greetings from Tikona.

Please be assured that your concern listed May 02, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Hi Tikona,

While you are investigating this issue, can you please ensure that I don't get any calls or reminders?


This is crossing the tolerable limit and I am receiving around 10 communications from Tikona for the fake outstanding amount. Please stop this and try to resolve this issue asap.
Dear Mr. Panchal,

Greetings from Tikona

We have noted your feedback and will share the same with our respective team.

With regards to your concern, our team member tried calling on your registered mobile number however there was no response.

We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5781
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information