Tikona — No connection at all.

Dec 01, 2015

Updated by Faizianwar Hi, I subscribed for 4mbps plan with the name of Mr Waquar Anwar (Customer ID: [protected]). On 19th or 20th (don't remember exact date) I got disconnected from the internet and when I called up customer support, they asked me to wait for 24 hours but I got the connection back on 23rd of November 2015 around 11am but the next day on 24th Nov it got disconnected again around at 11am and since then it didn't work for a single minute. When I call customer support, they just keep repeating themselves by asking to wait for 24 hrs, 8 hrs or 48hrs. They told me that the tower (Ap) got disconnected because of some fault and their team is working on it but its been more than 10 days but no solution at all. Your customer services are just pathetic, you guys are harassing your customers. Once I asked one of the representatives to connect me to some senior and after few mins I got a call from a supervisor named "Abhishek" I think, he wad rude over the call and just simply asked me to wait for 24 hrs and said everyone is facing this problem in your area, you are not alone... Omg!! Does a customer who is already frustrated deserve such replies from a supervisor of customer support? I pay for services and I should get them, I don't give damn whether others are having this problem or not.. But anyway, I waited but didn't get connection back so called customer support again and this time another guy from supervisor desk called me and said it would hardly now take 48 to 72 to hrs because he consulted with the team working over there so again i waited for 72 hrs and called again when got no connection and another supervisor told mr to wait till next morning. I called again next day when got no connection and this time a customer representative told me I didn't pay my bills perhaps that's the reason not getting connection (she wasn't even aware of my case) when I asked her to check my case history, she asked me to follow basic troubleshooting steps (isn't it frustrating?). Ok I asked her to get me connected to some senior and later I got a call from another supervisor named "Deepali" and the fun part is that she again asked me to wait for 3 days. I am begging you guys now please get me unsubscribed from this GREAT SERVICES OF TIKONA so that I can switch to some other network because I am sure that nobody has any idea when this problem will get fixed. My contact number is [protected]