Tikona — no option for modify the bill amount suppose to pay 407 but tikona portal took 1800 amount

Address:Pune, Maharashtra

Hello This sounds like very cheap but portal say's remaining amount of 407 they deduct 1800 amount and when i call to customer support they are saying it never refund and our portal dont have option to modify and i talked there supervisor Sidhesh . he gave very stupid idea about the refund but they actually never refund the amount . i am very frustrated . that people are so cheap they are doing robbering customer and saying it adjust in next bill. if i am not willing to pay 1800 for WHAT ????? Next bill for April and they took amount till may or june and WORT SERVICE EVER, 4mbps never cross 1mbps also on test . is this kind of Cheap company are running india . really upset
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Dear Wasim,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB1817 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
hello here is my user ID [protected]
here you can see fluctuated speed of 4 mbps plan very recenet

Dear Wasim,

Greetings from Tikona.

Please be assured that your concern listed Feb 21, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Inamdar,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:

http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Feb 21 till now no one help me i got one call that special team is coming to solve my problem but no action taken i have 4700 fo 3 month and got speed of 1 less than 1mbps and paying 4 mbps plus no once care or reply on my emails and decided not continue as i already paid 1400 in advance for the month april and your policy is no refund so keep it and please terminate my connection this most pathetic service you have. please consider this complaint of my broadband connection termination. and i will NOT pay anything after this. so please do not bother for any bill . there is nothing pending 1400 you guys trick and took it.

user ID [protected]
name Wasim inamdar

thanks
wasim

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