Tikona — No response from service provider

Address:

122001

Misguided by a publicity material, I opted for Tikona broadband service by replacing my BSNL connection. After installation, your service provider has neither helped me in logging in nor attending to calls from past many days. He has also collected money towards connection (Rs. 2580/-) and modem charges (Rs 1800/-) on 14.05 2016 without giving any receipt. subsequently I got payment receipt of Rs. 2580 vide payment ID 1-[protected] dt 14.05.2016. He also dismantled my installed BSNL connection . After installation he said that some repairing work is going on and the connection will start after rectification. He never helped me in login. Since then your local tikona team is eloped and not one is attending to calls. Even if call is mistakenly picked up, a false promise about the visit of engineer is made and eventually no one turns up.
I deeply regret for my decision of opting Tikona and do not want to continue with subscription any more . I am also taking up, the matter with consumer forum for cheating by misleading advt. Pls ask your vender to disconnect my connection immediately.

Meera Singh
ID No :[protected]
house no 903, sector -39
Gurgaon - 122001

E mail : [protected]@yahoo.com

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