[Resolved] Tikona — Not cancelling my account

Vini_79

Address:	Allahabad, Uttar Pradesh, 211002
Website:	tikona.in

Dear Sir/Madam,

I had subscribed to Tikona's service in nov/2015. The service was poor so I had told them to disconnect it in jan/2016. They still sent someone to collect payment for feb/mar in feb/2016. My father paid the amount - which we should not even have received in the first place - but he was not aware and paid it. I told them again to disconnect the service. They still continue to send us bills even though we are not using their service since jan/2016.

I looked online and found many other similar complaints against them in the forums.

I really hope to get some relief from you.

Thanking you in advance,

Best Regards,
Vinita

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Aug 30, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2016

Tikona Digital Networks Customer Care's response Dear Ms. Vinita,

Greetings from Tikona.

We have tried calling on your registered mobile number, however, there was no response from your side, kindly note the following:

We request you to provide a convenient date, time and alternate contact number (if any) so that our concerned team can contact you for permanent resolution.

For any further issues/queries, please contact us on our customer care number[protected] or you can reach us at forum.tikona.in.

Regards,
Tikona Care

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Comments

Vini_79

Thanks for your reply. I don't live there and my dad is too old to handle all this. Can you please send someone to take your things back. If you have any queries you can write here. Thanks.

Vini_79

Also, I should not get any further bills from you guys. Please stop harassing us. Please remove your equipment and deactivate our account permanently. Again telling it to you today. This should have been done in Jan/2016 only. How come you guys are so quick to install & activate but so slow to deactivate.