[Resolved]  Tikona — Not disconnecting and generating bill continuously

Address:	Chennai, Tamil Nadu, 600116
Website:	www.tikona.in

I have taken TIKONA broadband two years before. Form the begining it was not working fine. there where frequent disconnections, slow speed etc..Every month i had to make a complain to resolve the issues. issues were not at all resolved. Engineers will come and make it work for the time being and they will close the complaint. I paid 1000 rupees without much use. My tikona user id is [protected]. After really fed up, i decided to disconnect. I called customer care and asked them to disconnect in september 2015. They said they will disconnect. But after then there was no response from them.They generated bill for october. Then I understood that because there is no proof that I have asked for disconnection, I wrote mail to the customer care to disconnect. A mail from tikona came mentioning that my request is taken and it will be resolved in 72 hours. But again they generated bill for November. I called customer care and enquired . They told you have to pay the bill and since the issue is resolved, you can continue the service. Now I dont no any way to disconnect.