[Resolved] Tikona — Not Disconnecting

Arkadip Rick Deb

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110045
Website:	tikona.in

Tikona Service ID No. [protected]
I had asked them to disconnect back in June. But even after that they kept sending me bills. Then they sent me a notice threatening to take legal action. I had then paid that amount and asked them again for disconnection both via mail and calls. They only send automated reply to my mails and at customer care they are telling me to hold but no one is taking the call. Kindly help.

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Jan 10, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Deb,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.
Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care

Verified Support

Dec 10, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Deb,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care