[Resolved]  Tikona — Not processing service stop request and generating unnecessary bills

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.tikona.in/

I requested service stop on 11th August to Tikona Custome Care, I was given request ID 1-[protected] . But when I checked my connection in september month it was still working.I wrote mail also to tikona for this issue.I called them several times but every time they told me that they have escalated the issue and my service will be stopped in next 48 hrs.But my service is actually up even today. I have called them today also for the same issue but still the same response. Also they are generating my bills continuously which should have been stopped after 11th August. They are overriding the TRAI rules for generating bills.To make this more clear -- since I checked on september that whether my connection has stopped or not so they are telling me to generate bills for full usage till septmber month.My plan is for 750 rs + service taxes per month and it gives me 30 GB at 4mbps + unlimited at lower speed there after, and I hardly consumed even 10 percent of this. but still giving me bills after my stop request. I am a technical Lead in HCL technology and I am very busy in my work, it is very much a torture for me to call again and again for the same issue.They have harassed me mentally and it has affected my efficiency overall and created unnecessary problems in my life. I want to request the honorable court to levy penalty as compensation for the same on Tikona company. My details of connection are as follows : - User ID [protected] Name : Akash Bansal Registered Mobile No . [protected]