[Resolved]  Tikona — Not providing minimum basic services

Address:

Indore, Madhya Pradesh

Initially the service was good but now it has been terrible the automated customer complaints no say that you are experiencing a problem n we will resolve it by 1 am or 5 am. I have lost a hell lot money because of their negligence. Even when i say i wish to disconnect the billing department tells me that they cant do it without the technical team approval. What bs. I have tried to reach them oon facebook to get their attention but they keep deleting posts there too. This is how these guys operate. When i complain to billing dept they say its technical dept problem n we don't interfere, why would i care. I am dealing with tikona i don't care if you have 2000 dept. Just provide me the 2mbps connection i paid for. these problems usually occur at night when one is left with no choice. I had to miss my important meetings because of them. Almost lost my job. Please tikona stop cheating people of their money. I had applied for a waiver just to see what was their response. Someone on the other side said it's a rule/law by trai that waiver wont be granted unless ur services are down for 24 hours. Wow you dont get the internet for 6 hours n you are taken for a ride. Please anyone reading this. Don't subscribe for Tikona. One more thing, i heard them say that sir pure indore mein ye problem h. Really aweful excuses to begin with