[Resolved] Tikona — Not providing the committed services

drmahendra

Address:	New Delhi, Delhi, 110076
Website:	www.Tikona.in

I have installed tikona broadband connection at my home on 23/09/12. After that tikona is not providing the services as commitment prior. After contact with customer service my problem was not sorted out. I have applied to terminate my connection before start of next billing cycle but did not received any feedback regarding the same. So kindly take appropriate action against so they will not bluff with any other customers. I want termination of my tikona connection as soon as possible before22/10/16.
My name: mahendra Sharma
Mobile no. [protected], [protected]
My tikona I'd : [protected]

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Dec 5, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Sharma,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Oct 23, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Sharma,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Oct 31, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Sharma,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care