[Resolved]  Tikona — Not refunded unused months subscription

Address:	Chennai, Tamil Nadu, 600073
Website:	www.tikona.in

I have paid the subscription till june-2015. so, there is due of one month pending from tikona. (i have paid 3 months and used only 2 months - one month subscription should be returned to me.)

I have made the termination of account because of your technical failure.
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The following email explains everything.
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Date: sat, apr 11, 2015 at 11:23 am
Subject: grievance - not resolved for 2 months - reg.
To: j. [protected]@tikona.in


Dear mr. nair,

Greetings!

I am a tikona internet customer with customer id - [protected].

I am experiencing the connectivity problem for the past two months. i have contacted the customer care, but they failed to resolve the issue. before two months, i was getting 'unidentified network' and 'no internet connection'. this problem was resolved after one month's continuous calls to customer care and the local technician by installing new device in my residence. the technician told me that there was 'dropout problem'. (ref.:my email, dated 24/02/2015 - to customer care, tikona)

After that, i started to experiencing the different kind of problem, i could not even open the login page of tikona internet. even my computer connected to network, there will not be any data transfer. whenever this was reported to the customer care, they do something and the net connection will be restored, but only for few minutes. thereafter, the same problem will recurr.

This kind of problem is going on for the past two months. it is frustrating to contact the customer care and wait for ten to twenty minutes; and get connection for few minutes. this problem is not resolved yet, though the customer care executives claim that they have resolved the issue. i could not even open the login page of tikona. this connection becomes useless and not worth a penny.

While trying to get tikona login page, i am getting the following messages often. this is the status of tikona internet in 'madambakkam, chennai - 600 073'.


Message - 1:
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After trouble shooting:

'your computer appears to be correctly configured, but the device or resource (dns server) is not responding'


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Message - 2:
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Cannot connect to the website

Please make sure:

- you have entered the correct url.
- you are connected to the internet.
- your firewall is properly configured.
- the website is not encountering any technical problem at the moment.

Error code 101 (net:err_connection_reset)

Reload this page
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Because of this recurring problem, my professional/business is getting affected. even i could not send an email without trying for more than few hours.


Hence, i decided to contact you for this problem. please resolve this issue and suggest the tikona to extend two months period without any cost to me.

If tikona can not resolve the issue, suggest them to remove/disconnect the tikona internet (no net) connection, return my money paid to them with last two months cost.