[Resolved]  Tikona — Overbilling and ongoing harassment by tikona - no response for directors

Address:	411001
Website:	tikona.in

Series of emails sent to tikona after cancellation of account and continued billing

I stopped this connection two months ago and you can check your logs. your customer support told me on 25th july that i won't be charged until i reactivate because i was moving.

Now you're raising a bill for two months?

This is criminal extortion and fraud and your directors are liable under indian law.

I am going to message them and file an fir for malafide intent and an attempt to cheat.

I'm have also noted how your emails and sms keep asking for different amounts as extortion continues.'

This is to confirm that i got a call from tikona this morning again asking me to pay an outstanding amount.

I clearly indicated that my last use/login was in around july 25th which they confirmed. the person also confirmed that there has been no usage thereafter.

Also, the person hung up the line after realizing they probably said the wrong thing as now there was no amount due from my end.

This email is to put it on record in the event i have to go to consumer court with this.

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Without prejudice

And the harassment continues and continues... email, automated sms + automated calls (despite my number being on dnd and me cancelling this service 3 motnhs ago)

If you are new to this conversation, please refer to my previous trail of emails to get an update on the situation at hand.

I am putting on record another email i received from tikona just now asking me to change my password to keep my account secure. i would like to repeat i cancelled and terminated my account on 25th july by way of phone call to tikona. it does not concern me if tikona wants to fraudulently not cancel my request but continue to trouble and bill me for inactivity. the directors of your company are liable for this fraudulent activity and i am prepared to file a legal notice and take this battle online and offline and to various media. it simply criminal and unjust.

Also - i see some clause in your email you just sent me which says...

"you will be charged upto your bill cycle date or upto your request date or upto your last usage date whichever is later."

My usage date for 25th july 2016

My bill cancel date was 25th july2016.

You have not said anywhere that your cancellation procedure and system takes 3 months to register. unfortunately, that is not included in your email and terms and it is silent. so, that means you cannot keep billing me.

I'm done sending mails and wasting my time. i have enough work to do, and if i am troubled further - then its going to become irreversable damage to your brand.

Your choice.

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I'll be very blunt.

- would you like to get interrupted at work like this with calls to your personal number?

- emails are there for a reason. use them.

- calls are there for other reasons... use them appropriately. dont abuse tech.

- having great outbound dialers that can call your customers every sunday at noon reminding them of due amounts - does not show you are hep and have access to fancy dialers that anyone can get.

Its just a horrible use of technology... and very bad for your branding.
Without prejudice

This is to put on record that i am still being harassed by tikona. even though i received a call saying that i will not be troubled and there is no amount due.

I will be filing an fir for fraudulent activity billing and extortion with harassment against the company directors if this occurs one more time.