Tikona — Password suspended without information

Address:	Meerut, Uttar Pradesh, 250001
Website:	Tikona.in

Dear Tikona
First of all my a/c ([protected]) password was suspended on 22 may without any prior intimation. 2ndly the CCE didn't provided any help till date.
3. Password reset process is very typical
a) Provide old password
b) choose new Password
c) Send confirmation code from your RMN
d) in case you don't have your RMN active get it changed for which you need to call CCE on regular basis. You need to be present at home all the time as mobile number updation requires verification of MAC Address. The Call from Tikona can come any time and it will never come on any given time slot.
4. For verification you need to login from a dummy ID & Password, if you receive the message you are lucky, else repeat the entire process again...

It is the condition when you are the customer from past one year and pays advance rental every month.

from past three days I am not able to login as my password is suspended & till date tikona is not able to update my registered mobile number (RMN). the password reset process will begin once after updation of the mobile number.

Even worst news is that there is no point of contact and they even deny to recognize your registered email address which is correct as per CCE and you receive all your bill on the same id.

The interesting thing is that they even do not accept the request of closing the account without updation of mobile number... i.e. a customer can't access internet, not he can disconnect connection and the billing will continue.

See the reply of email sent by registered email id to tikona -


On Wednesday, 25 May 2016 10:13 AM, "[protected]@tikona.in" wrote:


Dear Customer,

We thank you for writing to us. This is an auto-generated response. Kindly do not reply on this mail.

This email-ID is not registered with us. Please write to us from your registered email ID along with the User Id in the mail, to enable us to process your request

To know your email ID registered with us, please log on to our self care option and go to subscriber profile details through the following link https://selfcare.tikona.in).

To update/ change your registered email ID, please send the following sms, RSTEMAIL Username New Email ID, example: RSTEMAIL [protected] [protected]@xyz.com to 5676708 from your registered mobile number.

The new email ID will be registered immediately. We request you to please resend your email to us from your new registered email id.

For technical issue, we would urge you to call our 24x7 toll free number[protected] and Press option 1 for Technical.

You can alternatively reach our Technical support desk through[protected]*(from anywhere in India) where your call will be prioritized.

For billing related or other queries you can call our toll free number[protected] between 8am to 12am and Press option 2. We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries.

For last bill Amount and Payment Pickup
Last Payment details
Plan change Request
Password reset


For new Subscription call at[protected].

Our customer service team will be happy to assist you.

Regards,
Customer Care
Tikona Digital Networks


_________________

Kindly provide a solution asap - Worst customer care experience from tikona

Regards
Megha
([protected])