Tikona — Pathetic Customer Service -In shifting connection from one place to another (within Ahmedabad)

Address:

380009

We have been using Tikona Internet from last 9 Months. In these months we faced speed related issues a lot of times. From last one month we have been facing a lot of fluctuation in speed (sometime we didn't had internet working for many days). But we somehow managed. Now we are shifting our office from Ashram road to Nana Chiloda, Naroda and Tikona is NOT providing us proper communication and support. I have been following up the customer care from last 3 days but they are giving vague answers Our Complain No. is: 1-[protected] Earlier customer care said they will shift the connection within 2 working days and now they are saying that they cannot provide internet in Nana Chiloda (despite being in Ahmedabad) When, I asked about refunding my Money, they said they have taken my request and I will receive an email in 15 days that whether they will refund my amount or NOT. What rubbish is this. You guys ask people to pay bills on time but when it comes refunding the amount..you give such pointless excuses. Any well meaning & ethical company won't indulge in fooling the its customer. If you have such policies and continue to fool people and dont provide them proper communication & support ...nobody is going to pay you their hard-earn money.