[Resolved]  Tikona — Pathetic service and rude customer care

Address:	Gurgaon, Haryana, 122001
Website:	Tikona

Hi,
I just got a connection from tikona services, two sales man came to my home to install the services, and took 2176rs from me for the internet services. Also they took 150rs extra from me as I do not have address proof at that time. They didn't even gave me enough wire so that I can attach my lap top even to my bedroom, they gave me around 10-11 mtrs of wire, and when I asked them for more wire, they said they do not have. When I asked them to get my wireless router connect with it they denied, as they do not know how to do it. As soon as they left my internet stopped working, and I called them to get it work however they didn't came. Then I called Customer care, and submitted one complaint, there representative told me that technician will reach at my place in 24-48 hours, however its been 50 hours I am still waiting for him to come. Then I got a call from one number that is it working or not, I told her that it is not working, then she said you need to call those two salesman to get it sorted, I said I do not have there number and send someone, however she was so rude and ill mannered, she started shouting at me and started questioning me that why you didn't took there number and all, I said okay, I will mail your corporate and will submit one complaint for this, then she said fine you can do it now. I am not able to understand that TIKONA STANDARD IS SO LOW??? If so then I would like to disconnect my services, and would want my money back, else I will forward my complaint to consumer court as well.
Regards,
Richa Mitra
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Tikona USER ID: [protected]