[Resolved]  Tikona — Payment After Disconnection

Address:	Vadodara, Gujarat, 390009
Website:	www.tikona.in

Hi, I have been Tikona Customer and was using broadband connection. On 12th Of July I called customer care and asked for disconnection as I shifted to different place and connection was no more required. After few days I got mail for payment (Bill generated for Cycle 15th July - 15th July) in-spite of disconnection request before bill generation. I called customer care and they told that my disconnection request got closed as they were unable to contact me for confirmation and hence bill generated but ignore the bill and raised new request for disconnection. After few days I started getting calls and mails for bill payment, I called customer care again to confirm and to my surprise same problem again they cancelled my request and asked me to raise again. Finally on 23rd of July, I sent them email to confirm that I want to discontinue the connection and called customer care to raised request. They also confirmed me over call that there is no pending due on me. In the month of August I get bill again for August - September cycle one month after disconnection request I called customer care again and they told me that your account is terminated so kindly ignore the mail. I got mail saying all services has now been terminated on 19th August and even after bills are generated, sent to email, multiple calls/messages, Suddenly on September 29th I got bill saying make full and final payment of Rs 847. I called customer care asking for the explanation they told me that they will get back to me but I was pretty sure that they wont call, So along with Call I dropped an email for same (online request number - 1-[protected]) Now today on 12th Of October I got a call from a lady claiming herself to be a lawyer of Delhi High Court and threatening me to make payment in next 30 mins or else case will be filled against me. I asked her details name and registration to which she denied at first and then said her registration number is hpc/397 which I don't think is legitimate. I also recorded all the calls. The numbers from which I am getting called are Tikona Legal and those numbers which can be clearly seen on True Caller and seen as spam on google search first link. There are no dues on me and their executive has confirmed same over call for more than 5 times and in-spite of same I am getting mails and calls for payment. I am ready to pay amount If really I owe some but after disconnection is completely non-sense. This is kind of harassment, calling customers and threatening them to pay. My Tikona Connection Id is [protected]. I would request you to look into matter and advise as what should I do next to resolve the matter. I really don't want all this calls / messages, they are really disturbing. Please help. Thanks