Tikona — Reg disconnection request made in nov yet to get response

Website:www.tikona.in

I have made my disconnection request on 22nd Nov 2015. First I made request over customer care haven't got any service request number for same. hence post two days registered request over mail to their customer support ID. Entire Nov month I havent used single KB of data still my request in mid of month they wanted me to pay the left over amount. Their executive collected the amount in person, post which there is no confirmation about disconnection of my connection. For Jan they generated bill of Rs 332 and now with monthly increase of 100 rs it came to 632. I have complained there applete on march last on same, but they denied that my docket request was more than 3 months old to consider. If tikona customer care people doesnt turn back on disconnection why the hell i need to care. Find the attachment on mail conversations.
[protected][protected]

Sir/ Madam,

In reference to your appeal dated 26th April, 2016.

Appellate Authority hereby informs you that we will not be able to consider your appeal dated 26th April, 2016, in line with the TRAI Regulation on Telecom Consumer Complaint Redressal Regulations, 2012 dated 05.01.2012.

Please note the following:

1. Docket* number 1-[protected] mentioned in your letter has already exceeded the period of three months.

2. Every appeal under sub-regulation (1) of regulation 9 of Telecom Consumers Complaint Redressal Regulations, 2012 issued by TRAI dated 5th January, 2012 shall be preferred within a period of thirty days after expiry of the time limit specified in regulation 8.

3. The Appellate Authority may entertain an appeal after the expiry of the said period of thirty days but before three months from the expiry of the time limit specified in regulation 8 of Telecom Consumers Complaint Redressal Regulations, 2012 issued by TRAI dated 5th January, 2012, if it is satisfied that there was sufficient cause for not filing it within that period.

For more details, kindly refer regulations issued by Telecom Regulatory Authority of India on TRAI website www.trai.gov.in


Regards,
Appellate Authority
Tikona Digital Networks


Note: *Docket number is the Service Request Number you receive when you register your grievance at Tikona Digital Networks, Customer care.

Complaint As below trailing mails

BR, Yeshwanth
[protected] Forwarded message[protected]
From: yeshwanth ramasamy
Date: Tue, Apr 26, 2016 at 3:55 PM
Subject: Re: Reg my disconnection request dated 7th Nov
To: j.[protected]@tikona.in


Hi,

It is more than 30 days since I reported to you earlier, Haven't heard back. Will I be getting any positive response or should I take it to next level with TRAI?

BR, Yeshwanth

On Mon, Mar 21, 2016 at 5:12 PM, yeshwanth ramasamy wrote:
Here My details:

User ID:[protected]
Docket Number: 1-[protected]
Reg Email ID: yeshwanth.[protected]@gmail.com

On Mon, Mar 21, 2016 at 5:07 PM, yeshwanth ramasamy wrote:


Dear Jayakrishnan,

I am writing this mail on height of frustration with an hope you will be taking care.

You can see the trailing mails where I have given request for disconnection in Nov 2015 and I have paid all the outstanding till then for the usage and non usage as well due to your customer care executives fault for not taking registering my request of disconnection properly in your system. Till date i am receiving IVR calls, messages reg payment. I dont know why you guys have such a scrap system. I have made my final pending payment to your executive in person i dont know whose fault in your system why i am still receiving calls.

I request you to stop sending mails and ivr calls to me. If you want to go with legal way I am ready for the same.

User ID: [protected]

Thanks,

BR, Yeshwanth


[protected] Forwarded message[protected]
From: yeshwanth ramasamy
Date: Wed, Dec 2, 2015 at 11:15 AM
Subject: Re: Reg my disconnection request dated 7th Nov
To: [protected]@tikona.in
Cc: Yeshwanth


Hi Team,

There is no point in keeping me flooding with IVR calls, I need confirmation on my disconnection request and I am ready to clear only Nov bill as my cancellation request was not addressed by your customer care guys both via email date 22nd Nov and call via 7th Nov before the bill generation cycle which is clear fault from your end for not processing the same.

Hope you will do the needful.

BR, Yeshwanth


On Mon, Nov 23, 2015 at 11:47 AM, yeshwanth ramasamy wrote:
Hi Team,

I have given a disconnection request on 7th of November, till then no one has contacted me unless i receive confirmation i am not ready to pay the due from 1st to 7th nov.

Thanks,

BR,

--
yeshwanth
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Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Yeshwanth,

Greetings from Tikona.

Please be assured that your concern listed Apr 28, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Good, you guys replying for post over here. But let me know why you guys didn't addressed my disconnection request made on 23rd Nov 2015 till yesterday, and all of sudden after posting in consumer complaints you replied as you will file case against me, here your mail proof below and why i need to pay for your customer care not addressing the request for last 6 months:

Tikona.[protected]@tikona.in
7:21 AM (9 hours ago)

to me
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer - YESHWANTH R.

Tikona broadband User ID: [protected] registered against your name is terminated.

Mentioned below are the outstanding details for your Billing Account no.[protected]

Total Amount Payable (Without Termination Penalty): Rs. 630.22

Total Amount Payable (With Termination Penalty): Rs. 2130.[protected]

On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.

Please call our ISP coordinator to return our device.

You can contact our authorized representative Harish at [protected] for returning the Modem

In the event of not being able to clear the Termination Penalty charges of INR 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query or wish to reactivate the services please feel free to write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks
@yeshwant87
Has it been resolved? Kindly let us know here.
There are many o[censored]s who are facing similar issue.
Thanks
I had also faced this kind of issues with tikona worst service.
Pl don't take tikona internet connection
It is not yet resolved, they initiated modem recollection a guy came and collected device and given acknowledgement. I have reported again on April 29th on top of their acknowledgement mail and as per mail their turnaround should be 72 hours but till now no one responded mail or called me. Will see how many days they will take this time.

[protected]@tikona.in
Apr 29 (4 days ago)

to me

Dear Customer,

We thank you for writing to us.

Your online request number is 1-[protected].

This is an auto-generated response to confirm that we have received your email. Kindly do not respond to this mail.

Your email will be attended within the next 72hrs through a call or email.

We will revert to you through Tikona.[protected]@tikona.in email ID. Please do not respond to this email ID, you can write to us on [protected]@tikona.in if need be.

In future, we also request you to mention the user id in the mail, to enable us to process your request at the earliest.

For technical issue, we would urge you to call our 24x7 toll free number[protected] and Press option 1 for Technical.

You can alternatively reach our Technical support desk through[protected]*(from anywhere in India) where your call will be prioritized.

For billing related or other queries you can call our toll free number[protected] between 8am to 12am and Press option 2. We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries.
For last bill Amount and Payment Pickup
Last Payment details
Plan change Request
Password reset

Regards,
Customer Care
Tikona Digital Networks

Hi,

Surprised to see very fast reply for the request given on 23rd Nov 2015. But why you guys replied me, i am going to file legal proceedings for the delay you have caused and mental stress for not responding.

Here the request number of my request during Nov 2015:

Inline image 1

BR, Yeshwanth
[protected] Forwarded message[protected]
From:
Date: Fri, Apr 29, 2016 at 7:21 AM
Subject: Closure of your Tikona WIBRO Service User ID: [protected]
To: yeshwanth.[protected]@gmail.com


This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer - YESHWANTH R.

Tikona broadband User ID: [protected] registered against your name is terminated.

Mentioned below are the outstanding details for your Billing Account no.[protected]

Total Amount Payable (Without Termination Penalty): Rs. 630.22

Total Amount Payable (With Termination Penalty): Rs. 2130.[protected]

On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.

Please call our ISP coordinator to return our device.

You can contact our authorized representative Harish at [protected] for returning the Modem

In the event of not being able to clear the Termination Penalty charges of INR 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query or wish to reactivate the services please feel free to write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks
attachment

Here comes the threatening mail from Tikona, and FYI guys i am going to file legal proceedings against you for your so called quick consideration of disconnection request made in Nov 22nd which is yet to addressed till now:

Legalcolls
2:56 PM (4 minutes ago)

to me
This is a system generated Email, please do not reply to this mail. For further assistance please feel free to write to us at [protected]@tikona.in

Demand Notice

YESHWANTH R
FLAT NO.8 V M SERENITY APARTMENT 2ND CROSS BRINDAVAN LAYOUT HORAMAVU BENGALURU

Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected]
Dear Customer,
We wish to draw your kind attention to the following facts:
That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.630. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments.
In addition to above, you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative.
Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below

“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber Rs. 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

You are requested to make immediate payment of Rs.630. and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. Please ignore if already paid.
You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/for-home/customer-support/tikona-care/payment-methods choose the best option.

Yours Sincerely
(Authorized Signatory)

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
And here the latest mail confirming no need to pay anything

TDN F&Fmail Full and Final Amount Payable -[protected]
Inbox
x

Tikona.[protected]@tikona.in
3:59 PM (3 minutes ago)

to me
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. YESHWANTH R,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated on Date:
5/20/2016 04:59:43 PM

Mentioned below are the Full and Final Settlement details for your Account no.[protected]

Amount Payable : 0.00/-

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services if you failed to surrender the modem even after several intimation from our end.

In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case if you have any query please feel free to Contact our Customer Care Number[protected] or you can also write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks

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