[Resolved] Tikona — Regarding bill payments and device issue

Apoorva20

from Mumbai, Maharashtra

Address:

400068

After getting so many technical issues and network problems I stopped using tikona network from may 2016. Due to shifting i wanted to disconnect my tikona network. So i called in tikona they told me to pay for two months and we will give you waiver for late payment fees. But nothing happened after i made payment instead they started my plan for september and now asking to pay bill. but I have not used network since may. Also i returened my device to their team and their team did not give me any acknowledgemnet. And now they are asking me to make payment of 1500 for not returning modem. I tried to contact the person to whom I returned device (contact number [protected]) but this number is also not reachable.
Please provide me proper solution for this.
UserId - [protected]

From:
Date: 08-Dec-2016 11:29
Subject: TDN F&Fmail Full and Final Amount Payable -[protected]
To:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. APOORVA DEORUKHKAR,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated .

Amount Payable : 788.89
ROOF TOP DEVICE :1500

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the (ROOF TOP DEVICE ) even after several intimation from our end.

Please call our ISP co-ordinator to retun our rooftop devce immediately to avoid penalty charge for breach of the terms of service.

You can contact our authorized representative Mr.Pratiksha /Shiv Kumar Gupta at [protected]/[protected] for return of Modem.

In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query please feel free to contact us on[protected] or you can also write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks

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Dec 12, 2016

Complaint marked as Resolved

This complaint is not solved. They are not providing any proper solution.

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Deorukhkar,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care

Dec 12, 2016

Updated by Apoorva20 As i mentioned earlier i have already submitted device to your team. Please check with your team. Provide me proper solution for bills which you are generatng. Thus complaint is not solved why are you people are marking it as resolved. First provide proper solution to customers.

Verified Support

Dec 13, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Deorukhkar,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.668.14/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dec 13, 2016

Updated by Apoorva20 As per attached screenshot of mail which i recieved from Tikona amount payble is 0. Then why are you again asking me to pay money. I have copy of mail from Tikona. I am attaching screenshot. Please cancel all late payment fees