[Resolved] Tikona — Regarding fraud calls about bill payments and no answering of emails | |||||
Dear Sir, I am very much fed up with the services of TIKONA. After 10 days of installation, I called tikona customer care executive for resolution but nobody had came. Now today, Somebody has calling us and threatening us for bill payments. I already mail tikona for disconnecting my connection on August 3 '2016. Tikona ID:- [protected] Below find the mail content :- "Dear Team, This is kind request to TDN team that please disconnect internet connection from my home (D-62 Alpha 1 Greater Noida). I am not satisfied with your services of Internet. I contact your costumer care executive several times but I didn't get any proper solution from your side. As per my last discussion with your customer care executive, I told him to discontinue my services two months ago. But there is no response from your side for disconnecting my internet connection. And your customer care executives are calling on daily basis for the Payment. I didn't use your services from last two months.So I can't pay the amount for the services that I never used. As per your Consumer Charter of TDN As point no 2 (b) Service Availability TDN is bind to subscriber with various Service level agreement. And I never get proper speed and availability of your service. We already follow your exit policy of PTC. As we never get proper service from Tikona. I request to TDN team please disconnect my internet connection and do settlement of all balance outstanding. Thanks for your services Hope to see you in future with best services. :) " But no response got from Customer Care Team till today. One of the executive of tikona are very rude with us and said "Kaise kaise logo ko line pr le lete ho" . They are not listening to my problem and ready to file the case against me. Please look into this matter and help us regarding this. Was this information helpful? | |||||
Nov 17, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 29, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Gupta, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care. Verified Support Oct 17, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Gupta, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
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