[Resolved] Tikona — Regarding termination of connection and transfer | |||||
ONLINE COMPLAINT NO. 1-[protected] and 1-[protected] I had requested your authorities in JUNE 2016 to terminate my connection with ID- [protected]. I had asked them at that time regarding any dues to be paid to which they replied in negation. (my account was already put on hold from 7th JUNE 2016. And i requested them for termination around 23 JUNE.On the same day. i recommended my connection to MR. DIPU SINGH after getting request from your side you. Also i was instructed to leave the accessories of your company with him as your staff would visit to provide him the connection. Payments up to 7JUNE were cleared in full.) Then i received a mail from you regarding my dues in JULY 2016 regarding my outstanding amount. I do not know what was the reason asking for payment when i did not use my net after 7 JUNE 2016 and connection was transferred to new customer so replied back on [protected]@tikona.in . Then i got a threatening call from your lawyer from the number ([protected]) on 17 OCTOBER asking me to pay till 11.15 am or he will go to court. then he made me talk to your company. finally, i paid an amount RS. 831 on the same date as i have more import work to do than attending court. (although it was not justified.). Finally i got my confirmation mail that my account is terminated on OCT 17 AND OCT 20. But it states that I need to pay rs. 1500 fo acessories etc. When the connection was alredy transferred to MR DIPU SINGH through your company so the accesories were already handed over to him as per your instruction then why are you asking for 1500 rupees . please check your records and revert back. Sir is the way to behave with your customer. Direct calling and threatening for money. I was shocked by this behaviour of yours. I am not laible to pay rs. 1500 as accessories were returned to you through your new customer MR. DIPU SINGH, ROOM NO 11 BEGUMPUR VILLAGE NEW DELHI 110017. PLEASE FOR GODS SAKE DONT DISTURB ME BY SENDING SENDING THREATENING MAILS . yours pranav a troubled customer Was this information helpful? | |||||
Dec 24, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 24, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Kumar, Greeting from Tikona, We have checked and found your account has been terminated as per your request. We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly. Regards, Tikona Care Verified Support Nov 23, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Kumar, As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated. Mentioned below are the Full and Final Settlement details for your Account no.[protected] Amount Payable : Rs. 0.00/- You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services if you failed to surrender the modem even after several intimation from our end. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
 4 Comments | |||||
Comments
I HAVE RECEIVED THIS EMAIL ON 26 TH OCTOBER. DOES THIS MEANS THAT ALL MY DUES ARE COMPLETE WITH YOU.. REGARDING YOUR MACHINE PLEASE CHECK WITH THE NEW CUSTOMER MR DIPU SINGH AT THE SAME ADDRESS AS MINE. |
HE IS USING YOUR CONNECTION AS IT WAS TRANFERRED TO HIM AS PER YOUR CONSENT AND YOUR CUSTOMER CARE EXECUTIVE ASKED ME TO LEAVE THE MACHINE WITH HIM AS THE TECHNICIAN WOULD VISIT AND GIVE HIM THE CONNECTION.
I HAVE THE RECORDS WITH ME. SO YOU PLEASE GET OVER WITH HIM...
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. PRANAV KUMAR,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated on Date:
10/25/2016 10:04:43 AM
Mentioned below are the Full and Final Settlement details for your Account no.[protected]
Amount Payable : Rs. 0.00/-
You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services if you failed to surrender the modem even after several intimation from our end.
In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.
In case you have any query please feel free to contact us on Customer Care number[protected] or you can also write to us on [protected]@tikona.in from your registered email id
Regards,
Customer Care
Tikona Digital Networks
HE IS USING YOUR CONNECTION AS IT WAS TRANFERRED TO HIM AS PER YOUR CONSENT AND YOUR CUSTOMER CARE EXECUTIVE ASKED ME TO LEAVE THE MACHINE WITH HIM AS THE TECHNICIAN WOULD VISIT AND GIVE HIM THE CONNECTION.
I HAVE THE RECORDS WITH ME. SO YOU PLEASE GET OVER WITH HIM...
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. PRANAV KUMAR,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated on Date:
10/25/2016 10:04:43 AM
Mentioned below are the Full and Final Settlement details for your Account no.[protected]
Amount Payable : Rs. 0.00/-
You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services if you failed to surrender the modem even after several intimation from our end.
In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.
In case you have any query please feel free to contact us on Customer Care number[protected] or you can also write to us on [protected]@tikona.in from your registered email id
Regards,
Customer Care
Tikona Digital Networks
Narrated you to the whole story again you are sending these crap..
WTF !!! Kya hai ye .. I think its going too much...now
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. PRANAV KUMAR,
Greetings from Tikona!!
You can contact our authorized representative Mr.Sonu Kumar/Himanshu At [protected]/[protected] for return of Modem.
Please feel free to contact us on[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in from your registered email id . Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]Pre fix local STD Code. Standard call rates applicable) from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks
WTF !!! Kya hai ye .. I think its going too much...now
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. PRANAV KUMAR,
Greetings from Tikona!!
You can contact our authorized representative Mr.Sonu Kumar/Himanshu At [protected]/[protected] for return of Modem.
Please feel free to contact us on[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in from your registered email id . Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]Pre fix local STD Code. Standard call rates applicable) from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks
Your online request number is 1-[protected].
Your online request number is 1-[protected].
ONLINE COMPLAINT NO. 1-[protected] and 1-[protected]
not recievd any reply regarding the complaints...
Your online request number is 1-[protected].
ONLINE COMPLAINT NO. 1-[protected] and 1-[protected]
not recievd any reply regarding the complaints...
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I had paid 2500Rs/3months in advance with 4mbps speed. from day 1 on the speed was