Tikona — Regarding the misbehaviour by customer care staff and overpayment

Address:Lucknow, Uttar Pradesh

i am using tikona internet since an year with user id [protected] . i am greatly unsatisfied with their services. when i complain for termination of service they ask for 2500 rupees extra. so i continued their services but they stop my services and sent me a bill of 3400 rupees. now i want to pay that amount and want to terminate my services than their customer care is not picking my phone since a week and sent me a mail for fine of 100 rupees if i pay after 20 march 214. on one side they are not ready to receive the payments and on other hand sending me notifications for fines. their customer care staff also use abusive language and mentally harrashed me. i want to get rid off this service provider and help me in this task.
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Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed Mar 28, 2015 has been noted and our team is working on addressing the same.

Regards
Tikona Care
Dear Mr. Singh,

Greeting from Tikona.

We have noted your feedback and the same has been shared with our respective team.

With regards to your concern, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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