[Resolved]  Tikona — Sending Bills after my internet disconnection

Address:Chennai, Tamil Nadu, 600091
Website:www.tikona.in

Dear sir,

My name is karthick v and I have used tickona internet service with following user id is [protected].

I had faced too many issues in internet connectivity during my tenure with tickona service which you can able to find from my complaint history.


So I have requested to disconnect my connection on 18feb2016 and my last usage was 20Feb2016. And also I have paid my internet bill up to the last billing cycle dated on 06Mar2016.

Please find my last bill payment in attached image for reference.


I have never used Tickona internet connection after 20feb2016 anymore.

And I don't know why tickona is keep on sending me bill with penalty which i have never used . I have received bill for the month of April2016. Now I'm feeling mental torture and frustration . Since i surrendered my connection I'm not accountable for any payment to tickona .I'm really feeling cheated now. Never suggest or use tickona service in future.

I need proper answer for my complaint.

Regards
V.karthick
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Aug 6, 2021
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Comments

Dear Karthick,

Greetings from Tikona.

Please be assured that your concern listed May 13, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Karthick,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in


Regards,
Tikona Care

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