Tikona — The company threatening me for payment of money

Address:

Mumbai City, Maharashtra

I was also a tikona user (user ID [protected]). I moved into a new flat but the society was very strict and did not allow me to connect their device on the roof. Since I was on the first floor, placing the modem on the window will also not work, as confirmed by the engineer and I asked for disconnection. Ever since I asked for a disconnection, they are acting like I am an enemy. Their procedures and attitude towards customers are really depressing. I told the customer care executive that the modem can be collected from my new address and he told okay. I was expecting someone to collect the same, but the next day, someone called me asking for the modem at the old address. I also told him that it is at new address and hoped he would have informed the same to the company. There was no response from them for a few days. In between, they had also sent a mail about returning the CPE within 7 days and had given the number of a person in the mail. But, when I called that person, he informed me that he was no longer working for Tikona. Again I called up the customer care and informed them again that modem should be collected at new address. Again the person said okay. There was no further calls or email from them. Now, they have sent a mail a few days back stating that I have to pay a penalty of Rs. 1500 for not returning the modem. I sent a mail to customer care and in response, someone named Amit Wadia (Mob. [protected]) called me up and threatened me that a case has been filed at Delhi High Court. I sent a mail to J Nair also trying to explain that the fault is not on my side, but he also replied like another customer care executive. Yesterday, I took the modem to their corporate office with a hope of returning the modem and settling this issues. But, I came to know that their aim is not getting back the modem, but extorting money from customers. He was not at all interested in taking back the modem. The executive (Mr. Nitin Bhosle) even challenged me to go to court. I have a record of the conversation between us. If even once, anyone had told me that the modem can only be collected at installation address, I would have made arrangements for the same. But, they have never shown any interest in solving this issue amicably, but complicating it. Even now, they can very well accept that there is no mistake from my end (even if they do not want to accept there is mistake from their end) and take back the modem. But, they are tormenting me by trying to misuse the legal machinery.