[Resolved]  Tikona — Tikona - A Fake Comnpany and Fake Services

Address:

New Delhi, Delhi

I have had issue with this company before and again i i am facing same trouble . I have a plan of 2 Mbps Speed and speed was down to 50 kbps and while i made a complaint on 18-Oct-2014 ( Complaint No - 1-[protected]) and spoke with customer service guy Vinayak on 18th Oct 2014 and this guy informed that their was some issue with Tower in my area hence told me to wait for 8 hrs to get it fixed . I waited for 24 Hours and spoke with other agent and the other agent also informed me that i would have to wait for 24 hours for problem to be corrected . So i waited and waited no one even called me up to inform that what was status on my complaint hence after waiting for a week i decided to call and spoke with Prachi ( customer service ) she also said the same thing that will escalate but since i was so frustrated it was almost 10 days i working with slow internet and no update on issue and dealing with fake commitments and promises made by these people which i know it was not new i have had come across this earlier even last time i had to wait almost 25 days to get my issue fix. So that was wrong on my part that i did not take this issue further and let it go . wish i would have taken this to consumer court for that matter. I spoke with lot other agent and all they promise is some one will call you back in 2 hrs and no body calls back and again i have to call back . Please do needful i am real frustrated and i want to take these people to court since i am mentally harassed.