[Resolved]  Tikona — Tikona cheating customers @ chennai

Address:Chennai, Tamil Nadu

Hi all, I'm a Tikona customer (user id:[protected]) in Chennai (shollingnallur area) and tikona had not provided me service from march 28th 2015 to MAy 4th 2015 due to some technical issues in their main tower in may area but Tikona had generated a bill of 1062 rupees and they had not processed my waiver till date.They said they will process the waiver once the technical issue is fixed. Now the technical issue is fixed but still your executives are not ready to provide proper waiver for the period. I have waited for almost 1 and half months for your tower issue and i got a assurance from your executives that ill get waiver for the period which proper service is not provided.(mar28 to may4) But now the issue is fixed and i spoke to your executive and they are not providing me proper waiver from march 28th 2015 to till may 4th there is tower issue in my area and I have raised multiple requests for that. I felt cheated now.My one month bill is 1062 rupees and Tikona didnt provide service for one and half month and they said they can provide waiver only for 600 rupees.They are not ready to send a mail for that and also they are not ready to explain the calcu How will customer accept when the service is not provided??
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Aug 7, 2021
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Comments

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed May 05, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Madhukar,

Greetings from Tikona.

With regards to your concern, we confirm that the your applicable waiver request is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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