[Resolved]  Tikona — Tikona is charging as per their own without listening to customer concern

Address:

Pune, Maharashtra

Hi, I am really frosted with tikona service. User ID [protected]; Account no.[protected]: I am not using services of tikona but they have delayed in taken termination request. Bill which they have generated for July to Aug cycle it's required adjustment but have't provided as per attached July to Aug_sessionData (2) not used internet service in between 24th July to 8th Aug due internet was not working Because of quality of service and not able to resolve technical issue i decided to discontinue with tikona but customer care not proceeded my request( they were busy in Convincing me to continue with tikona services). After so much long with they taken my termination request and also generated bill for Aug to Sep month which i have hardly used 5-6 day. My last usage at 22nd Aug 2014 but they sent me entire month bill as per below full and final statement. I sent so many emails but only got auto reply nobody replying to any email and not giving any satisfactory answer. In fact while giving termination request customer executive told me that you only need to give bill for July-Aug not need to pay for Aug-Sep and this conversation happened before Aug-Sep cycle bill generation. No satisfactory answer given by any of the customer care i am really frustrated because of one way on communication. I'll never ever suggest/ recommend any person to take tikona service. Some how i want to take release from tikona service. Please kindly take appropriate action to solve this issue. I'll pay bill for July to Aug service but i'll never pay bill for Aug-Sep which i have't used. Even I am ready for any Legal fight against tikona what ever expenses will happen i am ready to do but i'll fight against injustice. Regards, Ansar A. +91-[protected]