Tikona — Is impacting our business

Address:

Chennai, Tamil Nadu

Tikona is the worst connection and service in this world

Customer service is really really bad.
Following are few points which make it bad:

Unskilled technical team were unable to install connection. They are wasting time to setup a device for receiving signal.

Even signal drops they said this looks strength. Afterwards they were telling go and analyse to tower end. Once they started from location they will die immediately. This is service response from tikona

1. Tickets / complaints are not attended severals days after escalating them serveral many times. No response from their service engineers.

2. Complaints are marked as resolved without confirming with user. They call us later to check if its resolved. They should instead call before marking as closed. Once marked it closed, even if you face issues they reopen complaints and it again takes several days to resolve (??? Or just mark at closed)

3. If you face disconnection problem sometimes in a day and not when they are checking, that means you have no problems at all and they close the ticket.

4. Toll free number takes lot of time to connect (Thats understandable) but even when connected, gets disconnected sometimes and you need to again wait for call to connect and explain it to new representative all over again. I wasted 10 hrs yesterday (Which was really annoying) .

5. Engineers when visit, check with some seniors monitoring backends on what needs to do with tt (Keep it open or close it) and not with customers who are actually paying bills and facing issues.

These are un capable to resolve customer issues and impacting our business by putting magical advertisement.