Tikona — Tikona is not terminating my service | |||
I am complaining Tikona about the slow internet speed for 6-7 months. 50 % of the time the net is completely down and 40 % of the the time net speed is very poor. My plan is 2 MBPS and most of the time the speed is below 700 kbps. Calling customer care number is not easy. It is always busy. There is a waiting period of atleast 15 min. Many times the call gets disconnected, if we call again some another person takes the call and we need to tell him the entire story again. Call them only if you have atleast 1hr of time. I made atleast 50 complaints by calling customer care and 60-70 emails in 2 months for technical problems. I sent them atleat 7-8 emails from January - 2015 for disconnection of service. Still I am sending them emails and calling them for termination of service. But they are not terminating my connection. Now they started sending me messages and recorded calls to pay the bills of last 2 months. I already told them that I am not going to pay any bills in future. Still they are not taking any action for disconnection. Now, I started thinking to take some legal action against them. I am also expecting that they will send me the same legal notice that they sent to others. I think we all should unite and fight against them together. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
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My Tikona id is [protected]
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Still I am getting calls from Tikona to pay the bills.
They have not yet provided me proper waiver.
Tikona customer care informed me that they will provide me waiver only if I continue using their service.
And if I proceed with disconnection then they will not provide me waiver.
They sent me mail regarding disconnection on 3 May which is after 2 months from my disconnection request and that is after calling Tikona customer care multiple times.
They should answer why should I pay for the service which they failed to provide.
They have not yet provided me proper waiver.
Tikona customer care informed me that they will provide me waiver only if I continue using their service.
And if I proceed with disconnection then they will not provide me waiver.
They sent me mail regarding disconnection on 3 May which is after 2 months from my disconnection request and that is after calling Tikona customer care multiple times.
They should answer why should I pay for the service which they failed to provide.
Dear Mr. Patil,
Greetings from Tikona.
We have noted your feedback and the same has been shared with our respective team.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and the same has been shared with our respective team.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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