[Resolved] Tikona — Tikona new connection - Pathetic service and no accountability | |||
Tikona - Pathetic service and no accountability. Got connection on 08 September 2016. Paid Rs 1000 online for 4 MBPS, 50 GB plan. It worked with the worst possible speed (0 to 190 kbps) on that day. And no internet since 09 September 2016. Called customer care twice. Still issue not resolved. But Tikona doesn't stop to harass the customer at any level. Received the below message today - 14 Sep 2016. "You have consumed data upto FUP limit and Post FUP speed is applied as per your plan. To boost your speed or upgrade your plan, log-on to selfcare.tikona.in" On Tikona website it is showing 59984 MB as my balance. User id: [protected] Plan: BF_F4MPRE BAN:[protected] Was this information helpful? | |||
Nov 2, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 19, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Hiware, Greetings from Tikona. We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly. As we have checked current outstanding data for your account is 59.9 Gb's and we request you to ignore previous massage which you Received. Regards, Tikona Care Verified Support Sep 29, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Hiware, Greetings from Tikona. Kindly note, the technical issue reported by you has been successfully resolved. Currently you are able to access uninterrupted services and no issue is observed in the backend. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||
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