[Resolved] Tikona — Tikona not closing connection and harassing for payment | |||||
My Tikona user id is [protected]. The service was unavailable from 20th June 2015 and after repeated complains nothing was fixed (request no 1-[protected]). So I requested closing of account as i have already paid the bill amount in advance for month of June on 2/06/15 of Rs.1500 . There was simply no response from customer care and they rarely we were able to talk to representative and they wanted us to send a mail to customer care I am attaching the copy of sent mail which was sent on 06/07/2015. But still there was no response. This seems like a big fraud as they don't let you close the account. I was calling from registered mobile number still they said its not possible to close the account. Now some lawyer is calling with pending dues to be paid. This s just unacceptable and it has caused my mother a huge mental strain. They have a poor technical team, non existent customer care and just want to take your money. I would request all users to be beware of this fraud company and try to stay away from it. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
My Tikona user id is [protected]. The service was unavailable from 20th June 2015 and after repeated complains nothing was fixed (request no 1-[protected]). So I requested closing of account as i have already paid the bill amount in advance for month of June on 2/06/15 of Rs.1500 . There was simply no response from customer care and they rarely we were able to talk to representative and they wanted us to send a mail to customer care I am attaching the copy of sent mail which was sent on 06/07/2015. But still there was no response. This seems like a big fraud as they don't let you close the account. I was calling from registered mobile number still they said its not possible to close the account. Now some lawyer is calling with pending dues to be paid. This s just unacceptable and it has caused my wife a huge mental strain. They have a poor technical team, non existent customer care and just want to take your money. I would request all users to be beware of this fraud company and try to stay away from it. I am not expecting my security deposit to be reimbursed as that would be expecting too much from a fraud company. I just want nothing to be do with the company and harassment to end.
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Reply
Dear Mr. Tyagi,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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