[Resolved] Tikona — Tikona not closing the connection - Driving customer crazy. | |||
Hi, I raised request to close the Tikona Connection [protected]. I raised the request on 26th of June. I gave the reason as poor broadband connection. The customer support person said the connection will be closed on 10th July and after then in 2 working days, which is around 13th, I should get the final bill. They said tikona will try to fix the issue. But no technician turned up to my home. The date went past 10th july. I got a new internet connection. But still now on Aug 1st my connection is not closed. And because of an immediate assignment I went out of station. So no way I can retain/add tikona connection. I informed this to tikona. In-spite of several calls to Tikona, nothing is working out. I can see customer support is useless and no one in tikona bothers the ticket they raise. They raised many tickets to solve my connection issue, but no technical person came to my home to solve. Now they raise many tickets to close the connection, but no one bothers. Not sure, if tikona is working as a company. Can Some one in Tikona do something to solve this? This attitude is bringing very bad opinion on this company and I not sure if I can ever return to tikona or suggest to any one except for my enemies. My closure request on 26th - 1-[protected] My technical issue resolve request on 30th - 1-[protected] Both not closed Was this information helpful? | |||
Complaint marked as Resolved
Hi termination was processes. I got a mail that in 15, days some one will pick devices. But no one picked up anything. I have raised another complaint. Hence closing this. Atleast i am half way thru. Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Same complaint -- tikona is not closing the account . i have send multiple mails to all the costumer care emails, even to something called a Appellate authority ( Somebody called J Nair) .all they say is we have acknowledged your email..
but no action, i have tried beg and plead with these guys but they will answer.
At the most they do is give missed call to your number, even if you pick up they will disconnect, if you call back there is no answer .
they will not disconnect your connection and then keep sending bills .. i guess i should now be waiting for some bill collector to call or some fake lawyer to call so that these guys can extract money .
It all aligns with " Anything can happen in India" "It is the land of opportunity "
but no action, i have tried beg and plead with these guys but they will answer.
At the most they do is give missed call to your number, even if you pick up they will disconnect, if you call back there is no answer .
they will not disconnect your connection and then keep sending bills .. i guess i should now be waiting for some bill collector to call or some fake lawyer to call so that these guys can extract money .
It all aligns with " Anything can happen in India" "It is the land of opportunity "
If they want to add a new connection it will be done in one day ... U want to disconnect .. Then there are teams looking into it, J Nair team looks into it .. Your wait on tikon hot hot lines takes forever ..(earlier it would be like 4 minutes or something now it would be like 15 minutes .
Dear Subscriber,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Hi,
Thanks for the request for termination. But after a month also after sending termination notice, no one in tikona is bothered to take the device.
So my bill is not generated.
I am still waiting for the connection to be closed.
Seriously I doubt if the company exists, and is there anyone working there.
Thanks for the request for termination. But after a month also after sending termination notice, no one in tikona is bothered to take the device.
So my bill is not generated.
I am still waiting for the connection to be closed.
Seriously I doubt if the company exists, and is there anyone working there.
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Please be assured your problems with Tikona will continue .the reply you got is their nonsense reply.
Regards
Tikona cared and nourished
User [protected]