[Resolved]  Tikona — Tikona not suspending the services even after raising service request

Address:	Pune, Maharashtra, 411014
Website:	www.tikona.in

This is regarding Tikona user number [protected].

I paid all the previous dues and then I had called the customer care thrice on 5th of May for service termination. A service request was raised: 1-[protected] for my issue. The status of this issue is shown ‘Progressing’. I am not using Tikona and do not need the internet now. Hence, I have asked to disconnect the services. I informed the Customer care executive regarding this but still he did not terminate the services. He instead kept me on Secondary policy wherein I would be charged some 10/20 p per kb whenever I use Tikona. My rental plan shows: Rental_Stopped. I asked him whether we need to return the device but he informed me that it is free of cost and comes under installation.

This is one simple request. I do not want your service. I don’t want any Primary or Secondary policy. Kindly terminate my account. Because I know you guys would call me someday 10-20 times a day for unreasonable bill. I want my number to be removed from you database. Stop cheating your customers for fraud bills.