[Resolved]  Tikona — Unethical behaviour

Address:

Chennai, Tamil Nadu

Dear Tikona Team, I had availed a new tikona broadband connection on[protected] in the name of with tikona ID:[protected]. The next 2 days itself i had found that the internet connection was not stable or continuous.I am using direct tikona LAN, not using modem/router. After many calls to the customer care stating the above problem for which they finally replied that issue arising because of LOW SIGNAL.If my area has LOW SIGNAL, then why the connection is being given to me? After repeated calls to Tikona, customer service arranged a service engineer and attended so many days later and tried all possible ways to make it work. It paid off and the connection was live for few hours.Again started to face issue.I called again that service engineer, but he has never picked up my call for another some days.And picked the call and again he told me the LOW SIGNAL ISSUE. Please note the below Points of my connection. 1) Total days not worked - 23 days (Even did not get login page) 2) The days Logged in, but not worked (received less than 50 MB) - 11 days. 3) The days Logged in, but not worked (received less than 100 MB) - 3 days. 4) The days Logged in, but not worked (received less than 200 MB) - 1days. so out of 56 days, 38 days are NOT worked. 5) Daily I used to call customer care for complaint.only waste of calling mobile charges. 6) The techinical team have never solved my issue and very poor response from them also. Already I have sent the detailed excel file for your reference. Till now i have used 14729 MB only for last 56 days (in 3 months cycling period) I have paid Rs 2247 while installation. But have been getting bill regularly.And finally got bill for around Rs 628.00. I request you, please cancel the bill amount as internet is not working for the above days. And also i requested to cancell my connection due to vacating of my home.But no response, tikona has not arranged a person to collect the device.Finally after 1 month, they collected the device 2 or 3 weeks before. Customer care had confirmed that they will recalculate the bill and will send me the new bill after device collection only. But till now they did not send me any recalculated bill.I am waiting for the adjusted bill (reduce the amount for non workign days), so that i could pay the reasonable amount. And till that time Please do not generate next bill for not using internet. kindly take a action. Tikona has to take the next process for final settlement. Without the final settlment how could we solve this issue. Without tikona settlement information how i can understand the situation? But in the mean time getting calls from your person, he said tikona advocate, started to threat me like anything. As a customer i have the rights to ask the details and make complaints against any fraud matters. I have never faced such kind of worst conencction. Without knowing the past details, how can your advocate can threat me ? His call was never like advocate or any responsible person. I am waiting for the adjustment from tikona, then we can solve this issue.i mean i will pay the reasonable amount.without using internet why should i pay ? please dont use harmful words .Be like professional company. thank you