[Resolved]  Tikona — Unnecessaily asking for payment inspite of disconnection of our tikona connection id- [protected]

Address:Gautam Buddh Nagar, Uttar Pradesh

Hello, I have already requested to disconnect our connection id :[protected] in the month of May itself by calling to customer care as there is no signal on new address where we requested you to transfer the connection. the field executive who came to new address took back the modem and wire which he bought from old address. There is no pending bills as we have already paid the bill for the month of may. Before new billing cycle itself i have requested to disconnect the connection. Your customer executive said OK and said you are disconnecting the connection. Still i'm recieving the mails from your side to pay the bill . Again informed to customer executive regarding the same. Your executive said that it is due to technical issue and your connection is disconnected. Customer is not here to pay whatever you say and asked to pay if the data or connection is not there. I'm not understanding why this torture is happening of legal notice to the customer. Immediately request you to look into it and solve this. Regards, Madhava Reddy Mob : [protected]
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Nov 12, 2015
Complaint marked as Resolved 
Got an email of full n final settlement that tikona broadband services has been terminated. After 6 months i requested. But the mental torture this company done to me is unacceptable.
Nov 02, 2015
Updated by B Madhava Reddy
The Worst Broadband service company ever. There is no reply through mail/Call/Consumer complaints. Why you are sending me Bills ..???!!! Can’t you understand what the customer is saying? Don't you listen...?
Nov 02, 2015
Updated by B Madhava Reddy
Tikona Broadband,

The worst service i ever seen...Can’t you reply to the customer. No call/reply to the mails/Auto disconnect if i call to your customer care. You don't want to listen ot the customer. Will you send me the bills life time...??!! How many times i have to tell you...My connection is DE-ACTIVATED.
Complaint comments 

Comments

Dear Madhava,

Greetings from Tikona.

Please be assured that your concern listed Sept 18, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
It's already 48Hrs and there is no call/email from your side.
Dear Mr. Reddy,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Tikona,

It’s been one week and still there is no update on NOC of my account. CPE was handed over to your executive on the same day when he came and tried to re install the device in new address where there was no signal.

And, All the times i call the customer care number,[protected], it's not connecting to customer care representative. IT is disconnecting by saying 'We have noted down the number and will call back to you'. But no call till date.

Regards,
Madhav

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