Tikona — Very bad speed and connection. Daily facing problems. | |||
I have logged complaint "N" number of times, but since 4 months they are not solving the issue. Connectivity is very bad and speed is so slow that I am not able to open my gmail page also forget about doing video calls. I have told the customer care to send someone and solve the issue but they don't send any one and infact he was saying we will try to solve the issue from our end first and then we will send someone if needed. This is happening since last 4 months and finally he assigned the complaint to someone in my area but that guy also didn't turned up. He called me and said please check your connection if it is not working fine then call me to come. What non sense.. When I have logged the complained it was his duty to come and give me the service. They are not paying proper attention to any client. I will disconnect it now. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Anisha,
This is a gentle reminder to follow-up on your concern listed on Jun 11, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU1284 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Jun 11, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU1284 in the subject line.
Regards,
Tikona Care
Tikona team
User ID [protected]
I am also suffer from tikona last 6-7 months. It gave me great trouble . no service provide after many complaints. In 8 March 15 I change my internet service and not pay my last bill due to the poor service and no support. inform the customer care on 9 mar 15 to stop my service. and email the customer care to please collect your wire and other equipments from my house. I am not using your services because it gave me great trouble for 3-4 months. Every time call customer care, check the wire and wait 24 hours... but no result. what a service...? When a bill is delayed you send a person to collect the bill. but after my too many complaints no any person visit my home. Only given the wire with no connectivity is not service. I am not paying your last bill because i am unable to use your internet with connecitivity issues. My all work suffers because i paid all my bills online. I am using another company internet so please... collect your all equipments.
many phones regarding bill payment recd by tikona, 2 times a person come to my home to collect payment and when I explain my problem he contact his senior and the senior contacted me on phone, hearing my problem he said that many complaints from my side so I dont pay my last bill. 22nd April a employ collect the wire and other equipments. After 2 months recd a call [protected] from delhi and she said that company case a file against me. What a joke... I contact customer care more than 10 times . one time is connect but no complete the conversation phone is disconnected . after its more than 10 times i tried but no result. Please rectify my problem and close my account. I am not given any amount because i was unable to use your services.
Thanks.
Deepali Saxena
[protected]
User ID [protected]
I am also suffer from tikona last 6-7 months. It gave me great trouble . no service provide after many complaints. In 8 March 15 I change my internet service and not pay my last bill due to the poor service and no support. inform the customer care on 9 mar 15 to stop my service. and email the customer care to please collect your wire and other equipments from my house. I am not using your services because it gave me great trouble for 3-4 months. Every time call customer care, check the wire and wait 24 hours... but no result. what a service...? When a bill is delayed you send a person to collect the bill. but after my too many complaints no any person visit my home. Only given the wire with no connectivity is not service. I am not paying your last bill because i am unable to use your internet with connecitivity issues. My all work suffers because i paid all my bills online. I am using another company internet so please... collect your all equipments.
many phones regarding bill payment recd by tikona, 2 times a person come to my home to collect payment and when I explain my problem he contact his senior and the senior contacted me on phone, hearing my problem he said that many complaints from my side so I dont pay my last bill. 22nd April a employ collect the wire and other equipments. After 2 months recd a call [protected] from delhi and she said that company case a file against me. What a joke... I contact customer care more than 10 times . one time is connect but no complete the conversation phone is disconnected . after its more than 10 times i tried but no result. Please rectify my problem and close my account. I am not given any amount because i was unable to use your services.
Thanks.
Deepali Saxena
[protected]
Dear Mrs. Saxena,
Greetings from Tikona.
With regards to your concern, We confirm that your Tikona service has been terminated.
We would also like to inform you that full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
Greetings from Tikona.
With regards to your concern, We confirm that your Tikona service has been terminated.
We would also like to inform you that full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU1284 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care