[Resolved]  Tikona — Worst Internet Service given

Address:Mumbai City, Maharashtra

Dear Sir / Madam, My user id is - "[protected]"...I am experiencing very poor internet service from the very day I have installed tikona. Every day there is a down time of at least 4- 5 hours or sometimes the entire day. Many a times the engineers have come to sort the problem ... but the problem still persists.I have been using Internets of many reputed companies for 10-15 yrs at my office, but was never facing problems of down time. Here with Tikona I am facing only down time problems. I call up at the Customer Care & have to hold the line for 10 mins after at without any correspondence the line gets disconnected... I waste my time & money. I lose my business because of downtime. Who is responsible for this WORST internet service. For which kind of service are you taking payments from customers like me... & giving nonstop SMS & payment calls. ??????? You want to give zero service & take payment every month from us ... Why should I pay if I am unable to use the internet connection Kindly ensure I shall make the payment only if I am satisfied with Tikona's internet service without down time or interruptions. Don't give payment calls or SMS ...
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Aug 6, 2021
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed July 27, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Your company should first provide proper service then ask for payment.

When my internet is down for almost entire day & almost everyday... For many months at that time where were ur mails & engineer at our door step. You can check how many time my data is dropped.

You are a service provider but what kind of service ur company is giving ??????????

When I was having problem & calling up on call centre no one was picking up the phone even after holding for 10 - 15 mins & if the call is attended then no permanent solution.

U can check our payment records we HV duly paid all pur bills online in spite of no proper internet connection.

Your company remembers to collect payment on time but when it comes to provide proper internet connection all are vanished in thin air send the collection man to take money... Disgusting

Instead of giving me repeatedly SUSPENSION mails & SMS try to provide proper service & not loose a good customers. I[censored] continue with this attitude time will come that the company will not survive. Don't try to play with the customers ... Company is there if customers are satisfied..

Don't try to harness us by giving repeated suspension mails & SMS. We are ready to pay the bills only i[censored] provide uninterrupted internet connection

Chetan Thakkar / Kumashi thakkar

[protected] [protected]

[protected]@gmail.com
Dear Mrs. Thakkar,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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